Welcome to Timewelz Study Abroad. These Terms & Conditions govern your access to and use of our website, timewelz.com, and the educational guidance and related services we provide.

By accessing our website or submitting an enquiry, you agree to these terms. If you do not agree, please discontinue using the website.

1. Our Services

Timewelz provides educational guidance and study-abroad support, which may include:

• Study-abroad counselling and destination selection.
• University, college and course selection assistance.
• University application and admission guidance.
• Student visa guidance and documentation support.
• Scholarship and education loan information.
• IELTS, PTE and other language training services.
• German language training and related learning support.
• Pre-departure guidance and accommodation information.

Service availability, fees and scope may vary depending on the selected service and any separate agreement.

2. No Guarantee of Admission or Visa Approval

Timewelz provides guidance to help students navigate the application process. However, we cannot guarantee university admission, visa approval, scholarships, employment, permanent residency or any particular outcome.

Final decisions are made by the relevant universities, government authorities and other independent organisations.

3. Website Information

We make reasonable efforts to keep website information accurate and updated. However, course details, tuition fees, scholarships, eligibility criteria, deadlines and visa requirements may change without notice.

Users should verify important information with the relevant university or official government authority before making decisions.

4. User Responsibilities

When using our website or services, you agree to:

• Provide accurate and complete information.
• Submit genuine and valid documents.
• Update us about relevant changes to your information.
• Comply with applicable laws and institutional requirements.
• Review your application details before submission.

Timewelz is not responsible for adverse outcomes caused by false information, incomplete documents or delays attributable to the user.

5. Counselling and Application Assistance

Our recommendations are based on the information available and the details you provide, including your academic background, interests, budget and preferred destination. The final decision regarding your course, institution and destination remains yours.

6. Fees, Payments and Refunds

Applicable service fees and payment conditions will be communicated before you engage our services or make a payment.

• University, examination, visa and other third-party fees may be charged separately.
• Third-party refunds are subject to the relevant provider's policies.
• Refunds for payments made to Timewelz are governed by the applicable service agreement, communicated refund policy and applicable law.
• Refund requests should be submitted through our official contact channels with relevant payment details.

7. Third-Party Services

Our services may involve universities, examination providers, financial institutions, accommodation providers and government authorities. These organisations operate independently and have their own rules, fees and processing timelines.

Timewelz does not control their decisions or policies. Any applicable rights and responsibilities remain subject to the relevant third-party terms and applicable law.

8. Enquiries and Communications

When you submit a website enquiry or counselling form, we may use your contact details to respond to your request and coordinate relevant services.

Where appropriate consent has been provided, we may contact you by phone, email or messaging services such as WhatsApp. You may request to stop receiving non-essential promotional communications.

Submitting an enquiry does not guarantee admission or establish a client relationship.

9. Privacy and Personal Information

We may collect information you submit through our website, including your name, email address, phone number, city, preferred destination and programme preferences.

This information may be used to respond to enquiries, provide requested services, communicate updates, improve our website and meet legal obligations.

Where necessary, information may be shared with relevant institutions or service providers in accordance with applicable law and appropriate safeguards. Please also refer to our Privacy Policy.

10. Intellectual Property

Website text, graphics, logos, branding, design and other materials are owned by Timewelz or used with permission, unless otherwise stated.

You may use website content for personal and informational purposes. Reproducing, distributing or commercially using protected materials without permission is prohibited, subject to applicable law.

11. Acceptable Website Use

You agree not to:

• Use the website for unlawful activities.
• Submit fraudulent or misleading information.
• Attempt unauthorised access to our systems or data.
• Distribute malicious software or disrupt website operations.
• Copy or exploit website content unlawfully.

12. External Links

Our website may link to external websites, including universities, government portals and third-party service providers. These links are provided for convenience. We do not control or guarantee the accuracy, availability or privacy practices of external websites. Users should review the applicable policies before using them.

13. Limitation of Liability

To the extent permitted by applicable law, Timewelz is not responsible for indirect or consequential losses arising from website use or reliance on general information, including decisions made by universities, visa authorities or other independent organisations.

Nothing in these terms excludes or limits any liability or consumer rights that cannot lawfully be excluded or limited.

14. Website Availability

We aim to maintain website availability but cannot guarantee uninterrupted access. We may update, modify, suspend or discontinue website features when necessary for operational, security or maintenance reasons.

15. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our services, website or applicable legal requirements. Revised terms will be published on this page with an updated date. Additional consent will be obtained where required by law.

16. Governing Law

These terms are governed by the laws of India, subject to applicable legal requirements. Disputes will be addressed before competent courts in Kerala where legally appropriate. Nothing in this section limits mandatory consumer rights or remedies available under applicable law.

17. Contact Us

If you have questions regarding these Terms & Conditions, please contact us using the details below.